Privacy Statement

Information Collected

Visitors can access our website and browse our site without disclosing their personal information. However, while registering with us, individuals / companies will be asked to provide certain information such as their name, address, telephone number (mobile number), e-mail address, date of birth, details of your credit card (only if you are paying by credit card), so that we can process and fulfill your order, notify you of your order status and inform you of special offers and promotions.

Protecting your information

LOLA is committed to protect the privacy of the visitors to our website and will only use the information that we collect about you lawfully. You can access our website and browse without disclosing your personal data. However, when you register with LOLA, you will be asked to provide certain information about yourself. This privacy and security policy, together with our sales conditions sets out the basis on which any personal information collected from you, or that provided to us by you, will be processed by us. We will never share our customers' confidential personal information with any third parties without prior consent from the customer. The credit card authorization is done using High End Secure Payment Gateway, the world's best and most trust worthy Net Authentication Agency and adopts stringent security measures to ensure that sensitive information like credit card details and personal information are protected. The information collected on the secure server is encrypted before it is transmitted over the internet to the payment gateway. The server is behind security firewalls, which guarantees that your information is inaccessible to any third party. An industry-standard SSL (Standard Sockets Layer) is used for data encryption. LOLA does not store any customer's payment details or records.

Use of your information

The personal information that we collect about you is used to process orders and manage your account. This information is also used to monitor customer traffic patterns and site usage to help develop our customers' web experience, and to notify you about improvement to our services, including special offers and changes to the web site. If you wish to be removed from our mailing list, you can request for the same by sending an e-mail to If our web service may be temporarily be suspended for maintenance, we will send you an e-mail intimating you about this.

Disclosure of Information

The personal information provided by you, or collected from you, may be disclosed to any member of our group companies, in addition to circumstances set out elsewhere in the privacy and security policy. Only relevant information will be shared with these parties. All such providers are obliged to respect the confidentiality of this personal information. In case if LOLA or substantially all of its assets are acquired by a third party, the personal data held about the customers will be one of the transferred assets. We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to partner sites that provide services to our customers. The personal information will also be disclosed in order to comply with any legal obligations, or to apply our sales conditions and other agreements, or to protect the rights, property and safety of LOLA and our customers, or others. This includes exchange of information with payment gateway companies for purpose of fraud protection.

Cookies & Log Files

The online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site.

If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your PC.

In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.

Customer rights

Customers can access their personal data anytime by logging into their account on our website. If you think the information we hold on you is incorrect, please contact our Customer Service team via email and we shall respond to your queries within 24 hours.

LOLA operates to high levels of commercial standards which are designed to protect your privacy, ensure payments are secure and that the highest standard of customer service is met.

While we strive to protect your personal information, no system can be 100% guaranteed. We cannot ensure or warrant the security of any information that you transmit to us. However, once we receive your information, we use our best efforts to ensure its security on our systems.

When LOLA accepts your order after the credit or debit card is authorized, details will be sent on your order confirmation shortly after you have placed your order. You will receive confirmation of your order by email with your unique purchase reference. Soon after placing your order, this will be required for any future correspondence. If you would like to contact us regarding matters of privacy, please send an email to:

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