Terms and Conditions
By placing an order with LOLA, either directly you on the www.lola.mv website or through one of our customer services team over the phone, the purchaser declares his/her full and unconditional agreement to the present conditions of sale. All the products represented on this website are available as designated.
Processing of Orders
To ensure delivery of your requested flower arrangements / gifts on the date specified, we require complete, accurate details of the recipient, address details, postal code and contact number(s).
The orders will be processed only if full payment details are given. We accept payment by all major credit cards. We cannot accept orders from customers under the age of eighteen (18) years. If you are experiencing any problems processing your order / payment, please call our Help Line on +960 333 7545. The status of your order can be viewed after you log in to your account.
By clicking the ‘Check Out' button on the order form; you are consenting to accept our Terms and Conditions. Changes to these terms and conditions may be made from time to time. The latest terms and conditions will be displayed on the lolamaldives.com website.
DELIVERY SERVICE AVAILABLE IN MALDIVES ONLY.
LOLA offers same-day guaranteed delivery on most floral orders placed before 06:00pm.
Saturday - Thursday: Orders placed before 06:00pm can be delivered the same day before 2300hrs. Orders placed after 06:00pm can be delivered on the next available delivery schedule.
Friday: Orders are accepted only after 02:00pm and can be delivered the same day before 2300hrs, if orders placed before 06:00pm on the same day.
LOLA can guarantee delivery on a specific day, up to 1 week in advance. However, we cannot guarantee a specific delivery time during that day. Our sales team will contact to ensure delivery on the date requested.
LOLA is particularly busy on special occasions, so it's important to place your order well in advance.
Teachers Day, New Year and Valentine's Day: These are the busiest days of the year for us, so to ensure that your recipients get their flowers / gifts on these days, we request you to place your orders 07 days in advance. Orders placed after this, may be delivered the following day of the occasion.
Delivery conditions to Hospitals
Customers should note that there may be times hospitals do not permit florists to deliver bouquets personally to individual rooms, and that most ICUs do not permit flowers. Please check with the hospital before placing your orders. However, if the hospitals permit the deliveries of bouquets, please indicate the name and telephone number of the contact personnel at hospital, and the recipient's ward and room number, including the name of the recepient.
Delivery conditions for Hotels
LOLA guarantees delivery to the hotel reception only. For delivery to hotels, please indicate the name, address and phone number of the hotel along with the name of the recipient and the room number.
Delivery conditions to resorts / nearby islands
LOLA guarantees delivery to all orders received which needs to be sent to resorts. However, due to logistics of transport it is beyond our control to guarantee timing for such and will vary. Most of the resorts will have their own transport or will use Seaplane service which in either case we guarantee delivery to the following.
1. Delivery to Departure Jetty from Male' capital city (for loading on vessels departing to respective resorts). Time will vary depending on transport availability.
2. Delivery to Male' International Airport (up to departure counter of Sea Planes and to complete registrations necessary for handover of products that needs to be sent to designated resorts. Delay of transport or Cancellation is beyond our control and we cannot be held responsible for such.
LOLA reserves the right to change all or some of the contents or packaging for all requested floral arrangements or gifts without notice. All products are subject to availability. However, every effort is made to fill your orders as closely as possible to the pictures from which you are ordering. In rare cases, we may not have some items in stock that are advertised on the web site, in these instances a substitution of equal or greater value will be made after approval from the customer. This is standard practice by florists worldwide.
In a situation that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full and no later than 30 days after the intended delivery date.
LOLA is not responsible for unsuccessful deliveries of flowers, plants and preserved items arising from incorrect addresses supplied by the sender, the recipient not being present at the time of the delivery to the address supplied by the sender, decreased flower and plant quality due to an incorrect address supplied by the sender, or due to a re-route requested by the sender. If a customer has placed the wrong delivery information and is not able to provide new details he/she will be charged in full for the order. In absence of the recipient, the customer can collect the goods from our showroom within 2 days, keeping in mind the limited keeping quality of perishable products.
When a customer places an order at LOLA's website or over the phone, he/she is to receive a confirmation by email / fax / sms, which will be considered as a contract. In case that the customer requests cancellation, they will be charged a cancellation fee as follows:
Cancellation up to 2 days prior to the delivery date of the order there will be no charges.
Cancellation request received 24 hours prior to delivery date the customer will be charged 25% of the cost of the purchases made. The payment will be reimbursed within 30 days of cancellation.
If LOLA receives a cancellation request in less than 24 hours before the delivery date, we will do our best to cancel the order and to charge only the 25% cancellation fee. However, if it is not possible to cancel the order the customer will be charged 100% of the order cost.
To amend or cancel your order, please contact the LOLA on +960 – 333 7545. We are open from 9:00am until 11:00pm Saturday to Thursday and 2.00pm to 11.00pm on Friday.
LOLA is fully committed to providing its customers the best possible floral and gift delivery service. In any event, if you are not satisfied with the service that you have received please let us know via our customer services and your complaint will be investigated. If we are convinced that your complaint is genuine, a suitable replacement or refund may be given. This does not affect your statutory rights as a consumer.
You may reach us:
+960 333 7545
Fasmandhu, Ground Floor, BuruzuMagu, Galolhu
Male’ – Maldives
PO Box 20123