Returns
Return Policy
Most new and unopened non-perishable items can be returned within 2 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. If the return is a result of our error, the full cost of the merchandise and other charges will be refunded.*
*Please note that LOLA will only refund costs;
1) If the items received are damaged.
2) If you purchased an item as a gift, requested a specific date and we failed to deliver your order on the requested delivery date.
We are not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender. To make a claim, please contact our customer service at info@lola.mv or +960 333 7545 between the hours of 9am to 12pm, 2pm to 6pm and 8pm to 11pm. Saturday thru Thursday. Friday, 2pm – 6pm and 8pm to 11pm. All timings are local time (GMT +5 hours).
Floral Shipments
Upon receipt of your flowers, and to report any problem with your floral shipment, please call us at +960 333 7545 within 6hours of delivery. We guarantee our flowers to arrive fresh, if this is not the case, please contact our customer care team.
Items That Are Not Returnable
LOLA does not accept returns of the following items:
Gift certificates
Fruit products and Wellness gift baskets
Flowers and Plants*
Any item that has obvious signs of use
Any item not returned in the condition it was received
Any final sale merchandise
*If any floral or garden item return is a result of our error, the full cost of the merchandise and shipping charges will be refunded.
DEFECTIVE PRODUCT AND RETURNS DUE TO OUR ERROR
Non-Perishable: Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Claims under this guarantee must be brought to our attention within 6 hours after the delivery time in order to be eligible. There are no delivery charges for our products, unless specified depending on remote areas of Maldives, where transport is being charged by respective parties. In such scenario, transport charges will be waived.
When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, transport charges if incurred and will be charged and a partial refund may be issued.
Perishable (Flowers and Plants): If your products arrive damaged or your shipment arrives late, you may be eligible for store credit or replacement. Claims under this guarantee must be brought to our attention within two (2) days after the delivery date in order to be eligible.
To make a claim, please contact our customer service specialists at info@lola.mv or +960 333 7545 between the hours of 9am to 12pm, 2pm to 6pm and 8pm to 11pm. Saturday thru Thursday. Friday, 2pm – 6pm and 8pm to 11pm. All timings are local time (GMT +5 hours).
*Please note that LOLA will only refund transport costs (wherever applicable):
If the items received are damaged.
If you purchased an item as a gift, requested a specific date and we failed to deliver your order on the requested delivery date.
LOLA cannot be held liable for deliveries delayed as a result of acts of nature, severe weather conditions and other extreme circumstances.
We are not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender.
Most new and unopened non-perishable items can be returned within 2 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. If the return is a result of our error, the full cost of the merchandise and other charges will be refunded.*
*Please note that LOLA will only refund costs;
1) If the items received are damaged.
2) If you purchased an item as a gift, requested a specific date and we failed to deliver your order on the requested delivery date.
We are not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender. To make a claim, please contact our customer service at info@lola.mv or +960 333 7545 between the hours of 9am to 12pm, 2pm to 6pm and 8pm to 11pm. Saturday thru Thursday. Friday, 2pm – 6pm and 8pm to 11pm. All timings are local time (GMT +5 hours).
Floral Shipments
Upon receipt of your flowers, and to report any problem with your floral shipment, please call us at +960 333 7545 within 6hours of delivery. We guarantee our flowers to arrive fresh, if this is not the case, please contact our customer care team.
Items That Are Not Returnable
LOLA does not accept returns of the following items:
Gift certificates
Fruit products and Wellness gift baskets
Flowers and Plants*
Any item that has obvious signs of use
Any item not returned in the condition it was received
Any final sale merchandise
*If any floral or garden item return is a result of our error, the full cost of the merchandise and shipping charges will be refunded.
DEFECTIVE PRODUCT AND RETURNS DUE TO OUR ERROR
Non-Perishable: Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Claims under this guarantee must be brought to our attention within 6 hours after the delivery time in order to be eligible. There are no delivery charges for our products, unless specified depending on remote areas of Maldives, where transport is being charged by respective parties. In such scenario, transport charges will be waived.
When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, transport charges if incurred and will be charged and a partial refund may be issued.
Perishable (Flowers and Plants): If your products arrive damaged or your shipment arrives late, you may be eligible for store credit or replacement. Claims under this guarantee must be brought to our attention within two (2) days after the delivery date in order to be eligible.
To make a claim, please contact our customer service specialists at info@lola.mv or +960 333 7545 between the hours of 9am to 12pm, 2pm to 6pm and 8pm to 11pm. Saturday thru Thursday. Friday, 2pm – 6pm and 8pm to 11pm. All timings are local time (GMT +5 hours).
*Please note that LOLA will only refund transport costs (wherever applicable):
If the items received are damaged.
If you purchased an item as a gift, requested a specific date and we failed to deliver your order on the requested delivery date.
LOLA cannot be held liable for deliveries delayed as a result of acts of nature, severe weather conditions and other extreme circumstances.
We are not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender.
